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Note 7 not our fault claims Samsung

by on23 January 2017

Acting oddly over flaming phones

Samsung Electronics is denying that that its design had anything to do with the incredible Note 7 and is putting the blame squarely on its two battery suppliers.

For those who came in late, the Note 7 started melting and Samsung blamed its battery supplier. It recalled the lot and replaced the battery supplier again only to find that lot melted too.

This led some to suggested that the Note 7 might have been made too thin and did not allow enough space around the battery. For some reason though, Samsung investigators insist that the problem had nothing to do with them.

But if these evil battery companies were responsible, surely Samsung is honour bound to sue them to get the money it lost on the Note 7 back? Apparently not, Samsung said it accepted responsibility for asking battery suppliers to meet certain specifications and did not plan to take legal action against them.

Another curious side to the story was that if it really were faulty batteries then why did Samsung have such an obsession with getting the Note 7s off the market when customers were ignoring the recall. After all it would have been easier to issue them with a new battery and had done with it.

Samsung has also delayed its Galaxy S smartphone as it attempts to enhance product safety following an investigation into the cause of fires in its premium Note 7 devices. If the problem was batteries, why do that? If it really were a design problem then Samsung would have have to rethink the new phone too.

Samsung mobile chief Koh Dong-jin said procedures had been put in place to avoid a repeat of the fires, as investors look to the launch of the South Korean tech giant's first premium handset since the Note 7, the Galaxy S8, sometime this year.

"The lessons of this incident are deeply reflected in our culture and process," Koh told reporters at a press briefing. "Samsung Electronics will be working hard to regain consumer trust."

Koh said the Galaxy S8 would not be unveiled at the Mobile World Congress (MWC) trade show in Barcelona, which begins on February 27, the traditional forum for Samsung premium product launches. He did not comment on when the company planned to launch the new handset.

It all seems rather odd and this inquiry has just created more questions than it has done answers.

Last modified on 23 January 2017
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