Published in PC Hardware

Surface Pro X tablet’s camera stopped working

by on25 May 2023

Armless error

Microsoft's ARM-based Surface Pro X tablet is having problems taking pictures of its owners and their lunch.

According to multiple reports, the tablet's cameras stopped working out of the blue, showing a cryptic error when launching the Windows Camera app or other software: "Something went wrong. If you need it, here's the error code: 0xA00F4271 (0x80004005)."

Users have had a crack at reinstalling the corresponding drivers, but the Surface Pro X is not having that. Affected customers say removing and installing camera drivers on the Surface Pro X has no effect and leaves them stranded, unable to join video calls, take pictures, and perform other camera-related tasks.

More importantly, the bug breaks facial recognition, forcing customers to use PIN codes instead.

According to users reporting on the Microsoft support platform, the issue can be resolved by manually altering the system date to 22 May. This has some drawbacks, such as online services rejecting logins due to disparities between the system date and the current date.


Last modified on 25 May 2023
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