Published in Gaming

GameStop staff stressed out by console shipments

by on15 December 2020

Company failed to tell employees

GameStop employees across the country were caught on the hop when the video-game chain suddenly announced new shipments of the highly coveted PlayStation 5 and Xbox Series X consoles, sending customers flocking to stores.

Workers received little notice for the restock and that the crowds were both chaotic and a risk to their health.

The latest generation devices from Sony and Microsoft have been in short supply since their release last month, leaving gamers everywhere eager for the latest restock.

On Saturday afternoon, GameStop told customers that new inventory was arriving, but that it would only be available to pre-order in stores, not online, where scalpers have dominated digital queues. However, employees found out less than an hour before the public, according to GameStop staffers, which left them unprepared for the rush of customers.

One GameStop manager on the East Coast shared an email from the company, sent just a few minutes before the public announcement, saying that their store would have about 15 new consoles available for pre-order.

Minutes after the announcement, the manager said, the store had a crowd of about 40 people, violating social-distancing requirements and overwhelming their clerks. GameStop said its last-minute notification to customers was meant to ensure that individuals, not resellers, were able to purchase the consoles.

"We realise that in some situations our approach of notifying customers of this opportunity may have caused unintended reactions from both our associates and customers," GameStop said in a statement. "We apologize for any inconvenience this may have caused."


Last modified on 15 December 2020
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