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AMD wants Radeon RX 7900 XTX users to call IT crowd

by on30 December 2022

Things are getting a little hot

AMD has asked Radeon RX 7900 XTX graphics cards who are feeling the heat to contact its customer support.

AMD’s Radeon RX 7900 XTX seems to exhibit hotspots peaking up to 110 degrees Celsius, which we vaguely remember is the melting temperature for soldering. Apparently, this happens when the cooling fans are at full throttle.

The outfit told Tom’s Hardware: “We are aware that a limited number of users are experiencing unexpected thermal throttling on AMD Radeon RX 7900 XTX graphics cards (reference models made by AMD). Users experiencing unexpected thermal throttling of an AMD Radeon RX 7900 XTX should contact AMD Support.”

According to AMD, 110 degrees Celsius is the average junction temperature for the Radeon RX 7900 XTX.

However, the current suspicion is that uneven contact pressure from the cold plate could be causing the overheating problem on reference Radeon RX 7900 XTX graphics cards.

Some users claim that repasting or swapping the TIM for a thermal pad works. AMD’s team is looking into the issue, whereas PowerColor started to collect user feedback to help in the investigation.

AMD hasn’t provided a firm date on when we can expect guidance on the problem. In the meantime, the chipmaker has advised affected users to contact the company’s support team. Many consumers consider their cards too hot to handle and have returned their Radeon RX 7900 XTX graphics cards.


Last modified on 30 December 2022
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