The problem was spotted by actor and author Rachel True who found herself effectively locked out of her iCloud account due to her last name.

Reportedly, her Mac thought lower-case "true" was a Boolean (true or false) flag, leading the iCloud software on the computer to seize up. The problem has persisted for over six months, she said.

True said she had spent hours talking to customer service, and that Apple hadn't stopped charging her for service and of course she has not stopped paying. She could switch to the free tier, although she would also lose most of her online storage if she did. She could also get a proper phone configured to cloud software which worked probably for half the price, but that does not occur to her either.

True has apparently resorted to imploring desperately in tweets to both @Apple and @AppleSupport. "Now that I, a layman, have explained problem to you a giant computer company, could u fix...? A thing I've learned about life so far is I hate being the test case. When I get a dog I'm naming it Boolean Bobby Drop Tables True"