The move is part of Vole’s broader effort to expand its presence in the rapidly evolving AI landscape. It will stick two fingers in the eyes of Salesforce, which introduced its own customisable AI tools last month.

The announcement was made during Microsoft’s AI Tour in London, where the tech giant outlined plans to allow businesses to create their own AI assistants with minimal coding expertise.

Analysts believe that such tools will be essential for tech firms seeking to capitalize on their multi-billion dollar investments in AI technologies.

First introduced in May, Microsoft's AI agents—initially available in private preview—are set to go public in November. These agents are designed to function as virtual workers, taking on a range of tasks with minimal human intervention.

 Unlike traditional chatbots, these autonomous agents represent the next step in the evolution of large language models (LLMs), seamlessly integrating into business processes to handle functions such as responding to customer inquiries, identifying sales leads, and managing inventory.

A key feature of Microsoft’s offering is the ability for customers to build AI agents using Copilot Studio, a user-friendly application that requires little knowledge of computer code. Starting in November, users will be able to create customised agents using both in-house AI models and those developed by OpenAI.

Vole plans to introduce 10 ready-to-use AI agents designed to handle routine business operations, including supply chain management, expense tracking, and client communications.

One of Microsoft’s early adopters, McKinsey & Co, demonstrated how these tools can be employed to streamline client inquiries. In a live demo, the AI agent reviewed email communication, identified the appropriate consultant for a specific task, and scheduled follow-up meetings—all without human input. The demonstration highlighted the potential for AI agents to autonomously manage workflows and improve efficiency across various industries.

Charles Lamanna, Microsoft’s Corporate Vice President of Business and Industry Copilot, emphasised the significance of these AI tools. “The idea is that Copilot is the user interface for AI,” Lamanna explained, noting that every employee will eventually have their own personalised AI agent to interact with the broader ecosystem of AI agents.