Published in AI

It is easier to turn humans into robots

by on09 July 2018

..than develop AI

Some startups have worked out it is cheaper and easier to turn humans into robots than develop expensive AI systems.

According to the Wall Street Journal, using a human to do the job lets you skip over a load of technical and business development challenges. It doesn't scale, obviously, but it allows you to build something and skip the hard part early on.

Gregory Koberger, CEO of ReadMe, who says he has come across a lot of "pseudo-AIs." It's essentially prototyping the AI with human beings.

A Wall Street Journal article highlighted how hundreds of third-party app developers that Google allows to access people's inboxes. Edison Software, artificial intelligence engineers went through the personal email messages of hundreds of users -- with their identities redacted -- to improve a "smart replies" feature.

The company did not mention that humans would view users' emails in its privacy policy. The third parties highlighted in the WSJ article are far from the first ones to do it. In 2008, Spinvox, a company that converted voicemails into text messages, was accused of using humans in overseas call centres rather than machines to do its work. In 2016, Bloomberg highlighted the plight of the humans spending 12 hours a day pretending to be chatbots for calendar scheduling services such as X.ai and Clara.

The job was so mind-numbing that human employees said they were looking forward to being replaced by bots.

Last modified on 09 July 2018
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