You have to wonder what Ubisoft did wrong to deserve all of this drama with the release of Splinter Cell: Conviction. First, it was the defective USB drives in the Collector’s Edition; and now it is an issue that is causing players to freeze when attempting to get to the second level of the game.

While Ubisoft works on the problem with the “second level freeze,” a temporary workaround seems to be clearing the system cache on your Xbox 360. Of course, you have to be disconnected from Xbox Live, clear the system cache, and then reboot your Xbox 360. This does seem at least for the time being to resolve the issue so that you can get past level two.

To clear the system cache on your Xbox 360, the process is actually quite simple. Under “System Setting” select “Memory” and then highlight your hard drive to select it and press the “Y” button on your controller. Then select “Clear System Cache.”

According to our sources the problem with the freezing has to do with the release day patch that Ubisoft had released for Splinter Cell: Conviction. The patch was said to address some multiplayer issues as well as fix a couple of other minor bugs. Ubisoft is working on the issue, but does not yet have any idea of when this will be resolved.