Featured Articles

IHS teardown reveals Galaxy S5 BOM

IHS teardown reveals Galaxy S5 BOM

Research firm IHS got hold of Samsung’s new flagship smartphone and took it apart to the last bolt to figure out…

More...
Galaxy S5, HTC One M8 available selling well

Galaxy S5, HTC One M8 available selling well

Samsung’s Galaxy S5 has finally gone on sale and it can be yours for €699, which is quite a lot of…

More...
Intel lists Haswell refresh parts

Intel lists Haswell refresh parts

Intel has added a load of Haswell refresh parts to its official price list and there really aren’t any surprises to…

More...
Respawn confirms Titanfall DLC for May

Respawn confirms Titanfall DLC for May

During his appearance at PAX East panel and confirmed on Twitter, Titanfall developer Respawn confirmed that the first DLC pack for…

More...
KFA2 GTX 780 Ti Hall Of Fame reviewed

KFA2 GTX 780 Ti Hall Of Fame reviewed

KFA2 gained a lot of overclocking experience with the GTX 780 Hall of Fame (HOF), which we had a chance to…

More...
Frontpage Slideshow | Copyright © 2006-2010 orks, a business unit of Nuevvo Webware Ltd.
Wednesday, 13 January 2010 11:52

Microsoft miffs customers

Written by Nick Farell

Image

Tricky business retail


Microsoft
is miffing thousands of its top customers by making them wait in a long support line after scrambling their site-access permissions were scrambled during a December upgrade.

Redmond decided to upgrade the software at its Volume Licensing Service Centre and tried to merge several support Web sites into one. However the VLSC had a bit of a problem when it was tested and in December Redmond took down the site for five days to fix it. However when the site came back up many customers found they could not log into the system to access their applications.

Speaking to Seattle Pi Redmond said that most of its partners and customers were able to access the system, there remain some issues that are causing difficulties for some and it has taken us longer than expected to fix. Apparently what is taking so long is that each customer or partner must be dealt with individually. This means a call to the centre and lots of recorded music being played at fuming punters. Many of those affected have been locked out for nearly a month and they aren't too happy about it.

Dealing with VLSC is like having bowel surgery without the fun, said one punter who apparently had experience with both.

Nick Farell

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
blog comments powered by Disqus

To be able to post comments please log-in with Disqus

 

Facebook activity

Latest Commented Articles

Recent Comments