is miffing thousands of its top customers by
making them wait in a long support line after scrambling their site-access
permissions were scrambled during a December upgrade.
Redmond decided to upgrade the software at its Volume
Licensing Service Centre and tried to merge several support Web sites
into one. However the VLSC had a bit of a problem when it was
tested and in December Redmond took down the site for five days to fix
it. However when the site came back up many customers found
they could not log into the system to access their applications.
Speaking to Seattle Pi
Redmond said that most of its partners and customers were able to access the
system, there remain some issues that are causing difficulties for some and it
has taken us longer than expected to fix. Apparently what is taking so long is that each customer
or partner must be dealt with individually. This means a call to the centre and
lots of recorded music being played at fuming punters. Many of those affected
have been locked out for nearly a month and they aren't too happy about it.
Dealing with VLSC is like having bowel surgery without
the fun, said one punter who apparently had experience with both.