The Supreme
Court of Canada has ruled that Dell was allowed to refuse to honor a price
it accidently posted on its online site for Axim handheldpersonal digital
assistants.The court said that arbitration was still a viable
alternative andbesides, consumers should read the fine
print.
Montreal's Olivier Dumoulin sued Dell because the company
wouldn't honor incorrectly listed prices for Axims. The prices were $89
and $118, depending upon the model when the real prices were $379 and
$549.
Dell claimed that in its fine print it had an arbitration clause
was buried among terms and conditions not easily accessed on Dell's website.This prevented its customers from suing in a class action and mean
that the case had to be referred to a more expensive, to the
consumer,arbitration process.
Big business favours arbitration because it's
done privately, it doesn't draw negative publicity and costs it much
less.Recent laws in Quebec or Ontario now prevent Dell from using such
clauses.
More
here.