Dell has been
sued over its involvement with what the New York State Attorney General’s
office claim is a bait and switch scam.
Dell, and Dell Financial Services LP, an affiliate that is a joint venture between Dell and CIT Bank, offers finance.
However New York State claims that Dell and DFS use “bait and switch” financing tactics and fail to provide their customers with adequate customer service.
The companies also use "deceptive business practices" relating to their technical support services, promotional financing, rebate offers and billing and collection activity.