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Interest in unified communications as a service spiked during COVID-19

by on20 July 2020


Companies suddenly wanted it

Beancounters at Avant Analytics have noted a sudden surge in interest in Unified Communications as a Service (UCaaS) products as a direct result of the COVID-19 epidemic.

The outfit released its 6-12 Report for Unified Communications as a Service (UCaaS), which showed rapid growth in the UCaaS space.

Customer interest spiked 86 percent during the COVID-19 pandemic.

Avant CEO Ian Kieninger said that the pandemic had accelerated digital transformation plans, making business leaders more aware of any gaps in their legacy communications solutions.

“Needs have changed amidst COVID-19, due to stay-at-home orders and remote work. This Avant 6-12 Report is designed to inform readers how the UCaaS landscape is changing, facilitate an understanding of what to consider when looking at a unified communications solution and sustain a higher-level dialogue around the technology,” he said.

Vice President of Avant Research and Analytics said Ken Presti, said:“ “Unified communications is experiencing its fastest growth ever amid COVID-19. Years’ worth of digital transformation has occurred within just the last few months. This report helps enterprise decision-makers determine the state of their communication capabilities, and how they can escalate those capabilities to a higher level through UCaaS.”

Last modified on 20 July 2020
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