Fingers in ears and goes la la
la
The maker of expensive printer ink, HP still is ignoring user
complaints that the Nvidia graphics chips it jacked under the bonnet of some
of its laptops were faulty.
The problem appeared months ago when
users first moaned that defective Nvidia graphics cards were causing laptops
to fail. According to PC World users say that they have been treated
unfairly by HP, because their laptops are not included on a list of affected machines that was issued last July by HP, so they are ineligible for a
free repair or an extended warranty.
For example the Pavilion dv9500
line has its screens going blank or overheats and the system fails. However
since the laptop model isn't on HP's list of Nvidia affected laptops it is
asking users to stump up for repair.
HP isn't moving quickly to add
new laptops to the list of affected PCs either. Its argument is that some of
the failures may have nothing to do with the Nvidia chips. However as
one user pointed out on a board, no one seems to have heard of HP laptops
with ATI parts going tits up.
Other PC vendors, including Dell and Apple,
had to address issues related to faulty Nvidia graphics cards. Like HP, Dell
issued a software patch to control heating problems, but it attracted a
fierce response from unhappy users, who accused Dell of shying away from
addressing a larger problem of bad hardware. Apple offered a free repair of
laptops.