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Tuesday, 14 August 2007 11:02

Customers lose faith in Apple and Dell

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Can't get no satisfaction


The American Customer Satisfaction Index shows that customers are feeling less happy in their dealings with PC makers Apple and Dell.

According to news.com, the annual quality study conducted by The University of Michigan released Tuesday shows that while Apple is still the leader in terms of satisfaction with service and products, its overall ranking dropped by five percentage points.

Dell also lost five points on its score while HP showed a one percent improvement. Ironically HP's Compaq label is still seen as the worst.

More here.

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