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Wednesday, 28 April 2010 12:20

Computers create a new ?stress syndrome?

Written by Nick Farell

Image

If we were not suffering enough


Doctors have
decided that crashing machines, slow boot times and dealing with technical support have created a new illness. (And coincidentally a new source of income for quacks. sub.ed.)

Dubbed Computer Stress Syndrome, the illness was identified as a result of a study. The report identified sources of peoples' pain as "frustrating, complex computers and devices, technical failures, viral infections, and long waits to resolve support issues". More than 1000 people in the US America were surveyed by a customer experience board.

"The reality is that numerous, persistent problems are troubling most computer users, creating unnecessary anguish and anxiety as a result," the study found.

More than 94 percent surveyed said they depended on computers in their personal lives and two-thirds of computer users have needed to contact technical support or have experienced Computer Stress Syndrome (CSS) in the past year. More than 40 percent of computer users have experienced system failures in the past year and more than half have had to reach out for help fixing technical problems.

Nick Farell

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