If we were not suffering enough
Doctors have decided that crashing machines, slow boot
times and dealing with technical support have created a new illness. (And coincidentally a new source of income for quacks. sub.ed.)
Dubbed Computer Stress Syndrome, the illness was
identified as a result of a study. The report identified sources of peoples' pain as
"frustrating, complex computers and devices, technical failures, viral
infections, and long waits to resolve support issues". More than 1000 people in the US America were surveyed by
a customer experience board.
"The reality is that numerous, persistent problems
are troubling most computer users, creating unnecessary anguish and anxiety as
a result," the study found.
More than 94 percent surveyed said they depended on
computers in their personal lives and two-thirds of computer users have needed
to contact technical support or have experienced Computer Stress Syndrome (CSS)
in the past year. More than 40 percent of computer users have experienced
system failures in the past year and more than half have had to reach out for
help fixing technical problems.