Pays out $3.85 million
Tinman Michael Dell has agreed to write a check for £3.85 million to make lawyers from
46 US States go away over claims he lied in his financing and service offers to
Connecticut Attorney General Richard Blumenthal said that an
"epidemic-like wave of complaints" about Dell's practices prompted him to
contact his counterparts across the country.
Basically Dell punters were
offered zero-percent financing but were later told they would have to pay high
interest rates and fees. Others "faced unacceptable obstacles obtaining warranty
service on their Dell computers and others didn’t get promised rebates.
one State, that of New York, ever actually sued Dell over the issue. Dell took
it to the Supreme Court which ruled against the computer company.
out, Dell avoided a much larger lawsuit. It has also promised to be a wee bit
more honest with its customers over its sales claims. Apparently it can't say
that it has award winning customer service when it has not won such an award for
longer than 18 months for example.