Adobe has admitted that its Creative Cloud suite has been broken for more than 24 hours. The maker of Photoshop and Acrobat software said in a blog post that it had identified the cause of the disruption, but did not specify what caused the outage, or how soon it expects its services to be back to normal.
Last year, hackers caused a data breach that resulted in the theft of millions of customer email addresses and passwords as well as the source code to some of Adobe's top-selling products so it could be a hack. Since yesterday, users around the world were not able to access the Creative Cloud website, the desktop app or make purchases or upgrades. Adobe had 1.84 million paid Creative Cloud subscriptions as of February. Adobe has been shifting to web-based subscription service Creative Cloud from a licensing model since 2012. Ironically those who did not update to the subscription service or rely on CS5.1 were working as normal.
Adobe offers membership plans for the Creative Cloud suite, which includes Photoshop, Illustrator and Flash software, ranging from $30 to $75 per month. Issues like this do call into question the reliability of both the subscription service and cloud based software as a service models.