Airline staff will be equipped with either Google Glass or a Sony SmartWatch 2 which are connected to the concierge dispatch app and Virgin's passenger service system. The apps will send passenger information directly to the concierge's smart glasses or watch as the passenger arrives, and staff will be able to update passengers on their latest flight information, weather and local events at their destination. In the future the technology could also tell Virgin Atlantic staff their passengers' dietary and refreshment preferences.
According to Virgin Atlantic's research there is a "clear opportunity for innovations in technology to turn this around.”
On the downside, Virgin Atlantic is also testing Apple's iBeacon service with its Upper Class passengers at Heathrow. The low-powered Bluetooth transmitter that can notify nearby iOS devices of nearby services and deliver updates on their flight boarding schedules. The problem with that is that it only works for Apple fan boys who fly first class a lot, and since they have wasted all their cash on pointless gadgets, they generally can only afford economy.
The New York Police Department has also bought Google Glass units to see if the networked headsets could be useful for officers on patrol. While this gets the thumbs up from the members of the public, some police are a little worried that it will prevent them roughing up suspects.