70 per cent by 2013
Research conducted in the UK shows that 70 per cent of businesses will be using Voice over IP by next year.
The survey was created by Telappliant, which flogs IP packages to small to medium sized enterprises (SMEs)so we would be surprised if it said that no one was interested in what it was selling. But the study, questioned 100 UK businesses from a variety of industries, showed that 41 per cent of UK companies are already actively using VoIP telephony to improve efficiencies within their business, while a further 25 per cent have plans to review and implement VoIP within the next 12 months.
The data also indicated that businesses with a head count of 100 - 500 people are embracing the technology faster than smaller businesses. The main reason for the technology push is an attempt to save cash although some mentioned the flexibility to work from home or from another location.
One of the biggest barriers is that VoIP is “perceived as delivering poor quality or unreliable service” and managers don't really understand how it works.
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Nick Farrell
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