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Wednesday, 30 November 2011 13:48

Atos kills off internal email

Written by Nick Farell

y globe

No one uses it

One of the largest IT services outfits in Europe, Atos is killing off internal e-mail.

CEO Thierry Breton said that less than 15 percent of the 200 e-mails his staff received were any good and they were wasting between 5 and 20 hours a week handling e-mail. He wants staff to use instant messaging and other chat-like communications media, because no one ever wasted time on chat.

Breton is proud of he fact he had never sent a work e-mail for three years. His staff visit his office , phone him or send a text messages.  He insists that "e-mails cannot replace the spoken word." Although it is a bit easier to do that when you have a secretary.

While he might be a bit backward with those views, Breton is highlighting a trend away from email into messaging.

More here.

Nick Farell

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+4 #1 Alereon 2011-11-30 17:15
This seems like a decision made by a poor communicator without a grasp of how different communication methods should be used. You use IM when you need a quick answer to something trivial, you use e-mail when you need something you can look up later. You can certainly copy+paste an IM conversation and save it, but that doesn't lend itself to being quickly referenced like an e-mail titled "These are the rules on when we do X" that you can easily search for and find.

I know that e-mail can be overused/misused and waste time, but the solution is to help yourself and your staff be more effective communicators, not just shut off an entire method of communication.
+1 #2 a1927 2011-11-30 17:51
If I get business-related IM which I can't answer off top of my head my answer is (you guessed it): "Drop me an email and I will look at it when I got time".

Though I am sure Breton's staff appreciates his use of IM - it is easier to ignore this idiot and concentrate on the work.
+1 #3 ph0b0s 2011-11-30 18:11
Quoting Alereon:

Too right, where's the audit trail. It makes it much easy for a COE to claim they had no idea something was happening in the company if all their edicts are in chat form. You will take my email from my 'cold dead hands'.

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