Featured Articles

Apple announces its Apple Watch

Apple announces its Apple Watch

Apple has finally unveiled its eagerly awaited smartwatch and surprisingly it has dropped the "i" from the brand, calling it simply…

More...
Skylake 14nm announced

Skylake 14nm announced

Kirk B. Skaugen, Senior Vice President General Manager, PC Client Group has showcased Skylake, Intel’s second generation 14nm architecture.

More...
Apple officially announces 4.7-inch iPhone 6 and 5.5-inch iPhone 6 Plus

Apple officially announces 4.7-inch iPhone 6 and 5.5-inch iPhone 6 Plus

The day has finally come and it appears that most rumors were actually spot on as Apple has now officially unveiled…

More...
CEO: Intel on target for 40m tablets

CEO: Intel on target for 40m tablets

Intel CEO Brian Krzanich just kicked off the IDF 2014 keynote and it started with a phone avatar, some Katy Perry…

More...
Aerocool Dead Silence reviewed

Aerocool Dead Silence reviewed

Aerocool is well known for its gamer cases with aggressive styling. However, the Dead Silence chassis offers consumers a new choice,…

More...
Frontpage Slideshow | Copyright © 2006-2010 orks, a business unit of Nuevvo Webware Ltd.
Monday, 14 March 2011 09:20

Social security number required to make return

Written by Rob Squires
Rate this item
(1 Vote)
y_exclamation

Best Buy begins checking IDs of people returning purchased items
U.S. retailer Best Buy has begun checking IDs of people returning items purchased in their stores.  The new system, which is now operating in all of U.S. Best Buy stores, requires the customer to present a valid photo ID card at the time of the return.  If a customer does not have a valid ID card at the time of a return, our store employees will politely ask the customer to return to the store at a later time with their ID card, or, if the person is a minor, with someone who has a valid form of ID.

According to Best Buy, all of the information is captured in accordance with state and federal laws regarding consumer privacy.  The company has also stated that the information captured varies from state-to-state, and could include ID card identification number, a customer's name as well as date of birth.  The information that is collected is stored in a "secure" third-party database which is managed by a company called The Retail Equation (TRE), and that the information is used only to authorize returns.

Now the part that caught our attention was when someone who was in the U.S. Armed forces proceeded to return an item with a valid receipt. The Best Buy employees told the customers that they were required to capture the unique ID card identification number on their Armed Forces identification card, which in their case was the customers' social security number. When the customers refused to let them capture the sensitive information , they were also told that unless Best Buy was allowed to capture this information off of their card that they would be unable to return the items to Best Buy.

We have tried to contact Best Buy's public relations department concerning this sensitive issue, but at the time of publication we have yet to receive a response.


Last modified on Monday, 14 March 2011 09:39
Rob Squires

Rob Squires

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
More in this category: « Fudzilla intro
blog comments powered by Disqus

 

Facebook activity

Latest Commented Articles

Recent Comments