Featured Articles

Intel refreshes CPU roadmap

Intel refreshes CPU roadmap

Intel has revealed an update to its CPU roadmap and some things have changed in 2015 and beyond. Let’s start with the…

More...
Hands on: Nvidia Shield Tablet with Android 5.0

Hands on: Nvidia Shield Tablet with Android 5.0

We broke the news of Nvidia's ambitious gaming tablet plans back in May and now the Shield tablet got a bit…

More...
Nokia N1 Android tablet ships in Q1 2015

Nokia N1 Android tablet ships in Q1 2015

Nokia has announced its first Android tablet and when we say Nokia, we don’t mean Microsoft. The Nokia N1 was designed…

More...
Marvell launches octa-core 64-bit PXA1936

Marvell launches octa-core 64-bit PXA1936

Marvell is better known for its storage controllers, but the company doesn’t want to give up on the smartphone and…

More...
Nvidia GTX 970 SLI tested

Nvidia GTX 970 SLI tested

Nvidia recently released two new graphics cards based on its latest Maxwell GPU architecture, with exceptional performance-per-watt. The Geforce GTX 970…

More...
Frontpage Slideshow | Copyright © 2006-2010 orks, a business unit of Nuevvo Webware Ltd.
Thursday, 03 September 2009 10:32

Dell downgrades user's broken machine

Written by Nick Farell

Image

Claims it was comparable


Tinman Dell
has attracted the attention of the US consumer press by replacing a failed laptop sent to be repaired under warranty with an inferior one. Dell claimed the replacement had  comparable functionality although it had a smaller screen an a keyboard that presses Ctrl all on its own. (I always wanted one of those. sub.ed.)

The user who has gone under the name Elijah said that Dell won't make things right, and has pushed things to arbitration. The problem is that Dell stopped making the model that Elijah originally bought. Dell says it was required to give me product that has the same "functionality and performance" and they insist they have done that.

However Elijah has spent two months have been spent coping not only with the lack of a third of the pixels he'd gotten used to using, but also a keyboard that is missing 10 keys and has no Fkeys.

Meanwhile no one in Dell will talk to him and he has had to fill out the arbitration paperwork so that he can get this resolved under dell's legal framework. Ironically the cost of arbitration will be $2,500 which Dell must pay. However the cost of replacing the laptop properly is $1,200.

More here.

blog comments powered by Disqus

 

Facebook activity

Latest Commented Articles

Recent Comments