recently introduced Pre smartphone is apparently plagued by poor
quality, and according to market researchers, one in three users were
forced to return their new toy to the shop.
Although Palm has not revealed any exact Pre sales numbers, Charter
Equity Research analyst Ed Snyder estimates the company sold 370,000
units so far. He expects Palm to sell about a million in the first
three months of sales, while Apple sold more than a million iPhone 3GS
units in just three days.
An informal survey on PreCentral.net forums found one in three
consumers was forced to return the phone at least once since they got
it. Some have already replaced three phones, and there's a lot of
complaints about build quality. Most users complain about large gaps in
the case, dead pixels, wobbly screen and a tendency to power down when
users try sliding the screen.
Other users say their phones are perfect, so there's a chance something
didin't work our right when it comes to quality control on the first
production batches. Hopefully, Palm has adressed these issues by now.