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Monday, 09 July 2007 10:33

Sprint drops needy customers

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Don't ring customer support

 

People who phone Sprint's customer support centre too often might find themselves with out a service.


According to the Consumerist if you persistently insist that Sprint fix their numerous errors you will be dropped as a customer.

The magazine shows letters from Sprint which indicates if people ring up their customer support team too often over billing or other general account problems, they will just drop them.

One user admitted he called them a lot over the past year, but those calls were to have them fix their errors. Otherwise he had been a perfect customer.

Consumerist notes that there have been a few Sprint customers who have suffered from this problem. It is clear that Sprint thinks it is cheaper to dump the customer than it is to fix the problem.

Last modified on Monday, 09 July 2007 10:37
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