AT&T, Inc. has issued a statement to clarify a vague clause in its service policy with its customers: your Internet service won’t be terminated if you are critical of AT&T.
Apparently, AT&T has a clause in its Terms of Service (ToS) policy that provides it reserves the right to cut off service for any user conduct that damages the name or reputation of AT&T, its parents, affiliates and subsidiaries.
Rumors and speculation have been circulating on the Web that AT&T might terminate Internet service for customers who post critical and unpopular commentary about AT&T on the Web. AT&T announced that the ToS policy pertaining to reputation damaging conduct refers to messages and Website links that explicitly advocate violence and to messages that pose harm or a threat to children, such as child pornography.
AT&T explicitly stated that it would not terminate a customer’s Internet service just because that customer posted negative comments about AT&T using their Internet account.