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Author Topic: What do you know about Leadtek and RMA policy  (Read 1618 times)
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« on: February 02, 2009, 03:32:18 PM »

I heard that Leadtek has weak RMA support?, especially in Europa. Is it better to by a graphics card from some other vendor even if the Leadtek is cheaper? 

USA and Canada area
Limited Warranty and Limitation of Liability

Leadtek Research Inc. warrants "Leadtek" products, sold by Leadtek Research Inc. for use in North America, to be free of defect in material and workmanship under normal use during the warranty period. No warranty of any kind against incompatibility with the customer's system configuration is provided by Leadtek Research Inc. The Customer Service Dept. of Leadtek Research Inc. can only setup RMA services for the original end user (the original buyer) to send the product back for repair or replacement if the product is still under Warranty. If the product is purchased in North America and be brought to other regions outside North America, the customer must provide a valid mailing address in the U.S. for warranty repair/replacement. We do not mail RMA returns to addresses outside North America (namely U.S. and Canada only).

The warranty period shall begin on the date on which the product was originally purchased by the customer (proof date) and shall expire
   36 months following that date (Graphics & Multimedia products)
   12 months following that date (Videophone products)
   12 months following that date (GPS products)
What the warranty does not cover:
   Any product, on which the serial number has been defaced, modified or removed.
   Failed bios flash on Leadtek video cards.
   Products that have been damaged by accident, disaster, negligence, electrical surges, misuse, improper maintenance, abuse, or as a result of service or modification other than that done by Leadtek Research Inc.,
   LeadTek products purchased outside North America.

Leadtek Research Inc., at its sole discretion, shall repair or replace the defective product covered by this warranty. In the event a returned product is no longer available, Leadtek reserves the right to substitute with another product of similar or greater functionality.

During the warranty period, product determined to be defective will be repaired or replaced with a new or remanufactured unit at no charge, provided the product is returned to the designated address with an authorized RMA number and freight charges prepaid.

All returns will be tested. In the event a returned product is determined by Leadtek to be not defective or not covered by the expressed warranty, Leadtek will notify the sender and the product will be returned to the sender at the sender's expense. If the prodcut is not defective, customer needs to pay a flat diagnostic and handling fee of $30.00 because all products need to be shipped back to Taiwan for repair and test. Customers agree that they will abide by the findings of Leadtek's Technical Support Department.

This warranty does not apply to products that have been damaged by accident, disaster, negligence, electrical surges, improper maintenance, abuse, misuse, or as a result of service or modification other than that done by Leadtek. Repair or replacement as provided under this warranty is the exclusive remedy for the user of this product. neither leadtek, nor their authorized dealers shall be held liable for incidental or consequential damages, losses, or expenses, such as lost revenue or lost business opportunities arising from or related to the purchase or use of this product. in no event will the liability of leadtek, or their authorized distributors or dealers exceed the price paid for the product. this limited warranty is the sole warranty and is applicable only to product sold as new. leadtek makes no other warranty of any kind whatsoever, expressed or implied and this warranty is in lieu of all other warranties. all implied warranties of merchantability and/or fitness for a particular purpose are hereby disclaimed.

Software is provided on an "AS-IS" basis without warranty. Leadtek Research Inc. makes no warranty of any kind with regard to any software and/or printed material accompanying the product, including, but not limited to implied warranties of merchantability or fitness for a particular purpose. Leadtek Research Inc. shall not be liable for errors contained within the software and/or issued documents, nor shall either be liable for incidental or consequential damages in connection with the furnishing, performance, or use of the software and/or documents. The information contained in the documentation is subject to change without notice. The contents of this document and/or included software may be revised without prior notice. Leadtek Research Inc. also reserve the right to make changes and/or improvements to their products without incurring any obligation to incorporate such changes or improvements in products previously sold or shipped.
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« Reply #1 on: February 04, 2009, 09:25:20 AM »

I am not sure what the case is over there but a few countries have laws regarding warranties etc. stating that if you purchase a product it need to work for a reasonable amount of time and if it doesn't then the company either needs to either replace or repair the object. In these same countries you will get companies trying to get you to buy "extended warranties" which don't actually cover more than the company has to by law. So it might be worth checking that out. Aside from that note I don't really know anything that can help sorry.

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